Return Policy

1. Overview

At Quarriondhik, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund or exchange.

By making a purchase on our website, you agree to the terms of this Return Policy.

This policy is provided in addition to your rights under Australian Consumer Law and does not limit those rights.

2. Return Eligibility

2.1 Eligible Returns

You may return products if:

• The product is in its original, unopened packaging
• The return is initiated within 30 days of delivery
• You have proof of purchase (order confirmation or receipt)
• The product packaging and seals are intact

2.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for hygiene and safety reasons)
• Products with broken seals or damaged packaging
• Products returned after the 30-day return period
• Products purchased from unauthorized retailers

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at infocenter@quarriondhik.world within 30 days of delivery
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the product back in its original packaging
5. Include the return authorization number with your shipment

3.2 Return Shipping

• For returns due to our error (wrong item, damaged goods), we will cover return shipping costs
• For returns due to change of mind, you are responsible for return shipping costs
• We recommend using a trackable shipping service for your protection
• Returns should be sent to the address provided in the return authorization

4. Refunds

4.1 Refund Process

Once we receive and inspect your return:

• We will examine the product to ensure it meets return eligibility criteria
• You will receive email notification of approval or rejection
• Approved refunds will be processed within 5-10 business days
• Refunds will be credited to your original payment method

4.2 Refund Amount

• Full product price will be refunded for eligible returns
• Original shipping costs are non-refundable (unless return is due to our error)
• Return shipping costs paid by you are non-refundable

4.3 Refund Timeline

After approval, please allow:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Note: Your financial institution may require additional time to process the refund.

5. Damaged or Defective Products

5.1 Reporting Damaged Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• Keep all original packaging materials
• Do not use or open the damaged product

5.2 Resolution Options

For damaged or defective products confirmed by our team, we offer:

• Full refund including shipping costs
• Replacement product at no additional cost
• Store credit for future purchases

6. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product:

1. Return the original product following our return process
2. Place a new order for the desired product

7. Cancellations

7.1 Order Cancellation

• Orders may be cancelled within 24 hours of placement
• Contact us immediately if you wish to cancel
• Orders that have shipped cannot be cancelled

7.2 Cancellation Refunds

Successfully cancelled orders will receive a full refund, including any shipping charges paid, within 5-7 business days.

8. International Returns

For customers outside Australia:

• The same return policy terms apply
• You are responsible for all return shipping costs
• Any customs duties or taxes paid are non-refundable
• Refunds will be in the original currency of purchase
• International returns may take longer to process

9. Consumer Rights

This Return Policy does not affect your statutory rights under Australian Consumer Law or other applicable consumer protection laws. Under Australian Consumer Law, you have rights to a remedy if products have a major failure or are not of acceptable quality.

If there is a major failure, you may be entitled to choose a refund or replacement. If the failure is not major, we may offer repair, replacement, or refund as permitted by law.

10. Change-of-Mind Returns

Change-of-mind returns are offered voluntarily by us and apply only where products are unopened, unused, and returned within the stated timeframe. This section does not apply to faulty products or limit your rights under Australian Consumer Law.

11. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date indicates the most recent revision.

12. Contact Us

If you have questions about returns or need assistance, please contact us: